- Our products are guaranteed against defects in workmanship, materials and performance shortcomings, provided the tool has not been subjected to faulty application, misuse or failed as a result of third-party action.
- All shipments are shipped complete by UPS Ground unless otherwise specified.
- Refunds will be credited to your GDP account upon receipt of items back.
- Processing time is approximately 7 business days upon receipt of returned items.
- Merchandise may be returned only with advanced approval and RMA number.
- There will be a 15% restocking charge on returned stock items.
- Non stock items will have a 25% restocking charge.
- Custom tooling is not returnable, nor are discontinued items.
- No merchandise may be returned after 6 months from the date of purchase.
- No used merchandise may be returned.
- Shipping charges on all returned merchandise must be prepaid.
We understand that errors occur and sometimes, things don’t happen the way they should. We make exceptions to the above rules all the time when we can do so without incurring additional costs to our company. Our customer relationships are most important to us! Without you, there is no “us”!
If you have any questions about the GDP Industrial Tooling’s Shipping Policies or any of our products and services please call us at 1-800-544-8436 or contact us today. firstname.lastname@example.org